How SDWAN improves Mean Time To Repair: WHILE outage { CASE detect(); diagnose(); resolve(); i++ }

Based on risk mitigations and industry norms, ISPs often contract SLA's based on these MTTRs. A poorly managed MTTR can result in heavy penalties or having to incur additional costs by correcting excessive times using more resources (either headcount or automated service tools) which might not be optimal. Another negative consequence would be customer churn.

Read the article by Ronald Bartels over at LinkedIn here.